Refund policy

REFUND POLICY

Last updated: September 17, 2026

We want you to love your Enara Lift™. If something isn't right, here's how returns and exchanges work.

RETURN WINDOW
Returns and exchanges must be requested within 21 days of your order date and must include proof of purchase (your order number).

ELIGIBILITY
For hygiene reasons, we can only accept returns and exchanges of items that are:
- Unworn and unused
- In their original condition
- In their original packaging, with the plastic backing attached

We cannot accept returns or exchanges of items that have been worn, applied to skin, washed, or removed from their original backing.

HOW TO START A RETURN OR EXCHANGE
1. Email us at enarabeautyshop@gmail.com with your order number, the item(s) you'd like to return, and whether you'd like a refund or an exchange. For exchanges, include the size and/or shade you'd like instead.
2. Once your request is approved, we'll email you a return shipping label.
3. Return labels are valid for 10 days. Your package must be shipped and scanned by the carrier within that window, or the return cannot be accepted.

Items sent back without an approved request will not be accepted.

EXCHANGES
Need a different size or shade? We're happy to exchange eligible unworn items within 21 days of your order date. Once we receive and inspect your original item, we'll ship out your replacement. Exchanges are subject to availability. If your requested size or shade is out of stock, we'll issue a refund instead.

HANDLING FEES & SHIPPING
- A $4.99 handling fee applies to each returned item and will be deducted from your refund.
- Original shipping fees, including expedited shipping, are non-refundable.

REFUNDS
Once your return is received and inspected, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method. Please allow 7–8 business days for the refund to appear, depending on your bank or card provider.

SALE ITEMS
Sale and discounted items are final sale and cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery at enarabeautyshop@gmail.com with your order number and a photo of the item and packaging. We'll send a replacement or issue a full refund at no cost to you. Handling fees do not apply in these cases.

GIFT CARDS
Gift cards are non-refundable.

YOUR RIGHTS
This policy does not affect any rights you may have under the consumer protection laws of your state.

QUESTIONS
Contact us anytime at enarabeautyshop@gmail.com.